Most orders arrive within 7–12 business days depending on your location.

Once your package ships, you’ll receive a tracking number so you can follow it every step of the way. If it’s delayed, it’s almost always due to carrier volume but your package is still on the way to you.

Our custom pieces normally takes 20 business days since we have to custom-make each order.

Your tracking number is sent automatically to the email you used at checkout as soon as your order ships.

If you don’t see it, check your spam folder or contact us and we’ll resend it instantly.

Not at all. It’s common for tracking to show no movement for 1–3 days while the carrier updates their system.

If it’s been longer than 4 days with no update, reach out to us we’ll contact the carrier on your behalf.

Yes. If you’re not happy with your order for any reason, you’re covered by our 30-day money-back

We make the process easy and hassle-free. We want you to feel completely confident shopping with us.

You have 30 days from the day your package is delivered to request a refund, exchange, or replacement.

No long explanations or hoops to jump through just contact us and we’ll take care of you.

Yes. Every piece of jewelry comes with a 1-year warranty that covers breakage, defects, or fading.

If anything happens within a year, we’ll replace your piece at no cost. No stress, no questions just support.

This usually means it was handed to a neighbor, placed in a parcel locker, or marked delivered slightly early.

If it doesn't arrive within 24 hours, reach out to us we’ll help track it down with the carrier and make sure you’re taken care of.

Yes, as long as your order hasn’t shipped yet.

Contact us right away — you’re fully covered. We’ll send a free replacement immediately.