Questions? Send us an email
Contact infomation
- 75 9th Ave, New York, NY 10011-7006
- 1 (800) 859-4391
- shopathenaspromise@gmail.com
Opening hours
Mon - Fri, 8:30am - 5:30pm,
Saturday, 8:30am - 5:30pm,
Sunday, 8:30am - 5:30pm
FAQs
We typically reply within 24 hours (often much sooner).
If you haven’t heard back, please check your spam folder our messages sometimes land there.
Please include your order number, email used at checkout, and a brief explanation of your question.
Yes, as long as the order hasn’t shipped yet.
If it has already shipped, we’ll still do everything we can to help find a solution.
You can track your package using the “Track Your Order” page, or message us and we’ll send you your tracking link directly.
No need to wait, we’re happy to look it up for you.
Just send us a message with a photo and your order number we’ll replace it right away.
We hand-inspect each piece before shipping, but if something slips through, we fix it instantly.
Yes. You’re protected by our 30-day money-back guarantee.
We make the process easy and hassle-free no complicated steps or long forms.
Fast & Reliable Shipping
All orders ship within 4 -10 business days with full tracking. We keep you updated every step of the way.
Premium, Hand Inspected Quality
Every piece of jewelry is carefully inspected by hand to ensure the craftsmanship matches the meaning behind it.
Purpose Driven Purchases
A portion of every order helps support animal shelters and rescue efforts your jewelry makes a real impact.
Safe for Sensitive Skin
Our pieces are crafted with high quality, hypoallergenic materials so they can be worn comfortably every day.
